How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

How long will it take for the buyer to receive their order?

Please notice to fill full information (including house number, apartment number…) on your shipping address. We will not offer the replacement or refund for the order with wrong/insufficient address provided by customers.

To estimate when you can expect your order, please refer to the time-frame below. It includes our most popular products and these following time periods:

– Production time: The time when your order waits in production queue until being produced
– Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.

Estimated delivery date = Processing time + Shipping time

• Processing time: Orders are typically processed within 3-7 business days before shipping – excluding weekends and holidays. During Holidays processing times may take up to 14 days.
• Shipping time: Tracking and secure check out are provided for all orders. 
  • United States: 7-14 business days
  • Rest Of The World: 7-21 business days. 

Note: There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier ) , but if the problems still persists kindly email us Mail: support@suguspod.com we’ll try our greatest to help you.

Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us  Mail: support@suguspod.com we’ll assist you…

SUGUSPOD STORE

Customer contact 24/7
Phone : +1 (917) 810-9124
Email: support@suguspod.com

Office Address: 3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804
Warehouse Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, US