Max Soul Shoes

Processing Time : All orders are processed within 5-7 workdays

Shipping Time

Standard Shipping : 5-20 workdays after order shipped ( production date not included )
Express Shipping : 5-7 workdays after order shipped ( production date not included )
Free Standard Shipping : 5-20 workdays after order shipped ( production date not included )

Tracking number : When available, we will send you the tracking number with the confirmation email so that you can track the package online.

Please contact us at support@teeinlove.com if your tracking number is not up after 1-2 weeks.

RETURN POLICY

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Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

1. Significantly different from the description or sample shown to you;
2. Not what you ordered;

You can return it within 20 days following the delivery date. 

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

Please contact our Customer Support team to start the complaint process. Please include the following information:

• Order number
• Video or photo of the faulty product 
• Complete delivery address
• Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed

• You will be responsible for paying for your own shipping costs for returning your item(s).